Returns & Refunds Policy
This policy covers returns, replacements, and refunds.
Effective Date: Jan 01, 2026
This Samples, Orders & Returns Policy explains how Shenzhen MYIXI Power Supply Co., Ltd. (“MYIXI,” “we,” “us,” or “our”) handles samples, commercial orders, quality claims, returns, and related matters for website inquiries and business transactions.
Our website is primarily a B2B inquiry platform. Product information shown on the website does not constitute a binding retail offer.
1. Samples
We may provide product samples upon request, subject to availability.
Sample requests may require confirmation of:
Product model or type
Technical specifications
Application scenario
Shipping address
Courier arrangement
Sample fee and/or freight charge
Unless otherwise agreed in writing:
Samples may be charged
Freight costs are generally borne by the requester
Sample lead times may vary depending on stock and preparation requirements
2. Product Information
We make reasonable efforts to ensure product descriptions, specifications, photos, and technical data are accurate. However:
Minor differences may exist between website images and actual products
Product appearance, labeling, packaging, and specifications may vary by batch, update, or customization requirement
Final specifications should be confirmed in writing before order placement
3. Quotations and Order Confirmation
Any quotation, lead time, specification sheet, or communication provided through our website or email is for reference unless formally confirmed in writing.
An order is considered confirmed only when both parties have agreed in writing on relevant commercial terms, which may include:
Product model and specifications
Quantity
Unit price
Payment terms
Lead time
Packaging requirements
Shipping terms
Customization details
Inspection or acceptance standards
4. Custom Orders
For customized, OEM, ODM, made-to-order, or specially configured products:
Orders may not be canceled once production, sourcing, or material preparation has started
Such products are generally non-returnable and non-refundable, except in cases of verified manufacturing defects or written agreement otherwise
Buyers are responsible for confirming drawings, parameters, labels, connectors, housing, packaging, and other customization details before production
5. Commercial Returns
Because our products are supplied mainly for B2B transactions, returns are not accepted for convenience, overstock, resale difficulty, or purchasing errors unless otherwise agreed in writing.
Return requests may only be considered when:
The wrong product was shipped by us
The product has a verified manufacturing defect
The return is approved by us in writing in advance
No return should be sent back without prior written authorization from us.
6. Inspection and Claims
Buyers should inspect products promptly upon receipt.
If there is any issue involving damage, shortage, defect, or inconsistency, the buyer should notify us in writing within a reasonable time and provide relevant evidence, which may include:
Photos or videos
Outer carton condition
Product labels
Batch or lot numbers
Test data
Description of the issue
Failure to provide timely notice may affect claim handling.
7. Return Conditions
If a return is approved by us in writing:
The product must be unused unless otherwise agreed for inspection purposes
The product should be returned in appropriate packaging
Returned items must include relevant labels, accessories, and supporting documents where applicable
The buyer must follow our return instructions
Unauthorized returns may be refused.
8. Refunds, Replacements, or Corrective Solutions
If a claim is verified and accepted, the remedy may include one or more of the following, at our discretion unless otherwise agreed:
Replacement of the affected product
Repair or technical corrective support
Partial refund
Credit toward a future order
Other commercially reasonable solution
Refund timing, amount, and method will depend on the specific transaction and agreement between the parties.
9. Shipping Responsibility
Unless otherwise agreed in writing, the allocation of shipping responsibility, transfer of risk, and logistics arrangement will be governed by the terms confirmed for the order.
10. Contact
For sample requests, order issues, or return/claim inquiries, please contact:
Shenzhen MYIXI Power Supply Co., Ltd.
1308, Building 6, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao’an District, Shenzhen City, Guangdong Province, China
Email: